Small/Mid Business Services

• Helpdeskassist can provide custom based SLA’s (service level agreements) tailored to each client’s needs by keeping pace with the speed of business.  We will work behind the scenes to help your business achieve it’s desired goals by delivering services that simplify and streamline the client’s IT environment for operational excellence.  Outsourcing helpdeskassist.com can help you: 
• Improve customer service experience
• Lower technical support overhead and salaries
• Improve and elevate business image
• Reduce management headaches and loads
• Customized business process outsourcing addressing industry specific solutions
• Single point of contact for all your business and technology needs

Disaster Planning - Backup & Instant Restoration services

• Count on HelpDeskAssist's expertise to provide your firm with a solid Storage, Backup, Restoration and Recovery Solutions (See Solution Below)
• Automated daily backup services available to every Server and PC on your network.
• Industry class Disaster Recovery solutions providing minimal downtime at time of system disaster. (System operation restoration typically within 1 hour)
• Centralized management and online portal access for immediate restoration
• Our OC48 backbone connection can accommodate any and every backup/restoration need your firm might require
• Live server monitoring available 24 hours a day

Web hosting and development

• By partnering up with one of the industry leaders in webhosting, Hostwire.com has all the resources and bandwidth to accommodate all of your web related needs.  Unparalleled support, reliability and excellent customer service is what separates Hostwire.com from the rest.  With so many built in features and state of the art server reliability and support, Hostwire.com has what it needs to support your existing website or future one.     Helpdeskassist has the knowledge and expertise to work with Hostwire.com to provide your company with a  complete make over or revamp of existing entities to provide you with corporate class look and feel as well as the back end operations that only corporate class websites enjoy.  

Data and Telecom Services

From cabling to phone systems, our technicians in all 50 states have what it takes to handle all of your telecommunication needs regardless of your existing platform. To combine the total number of certifications that our technicians hold at this present time would be unfair to say that it's anything less than 100+ industry certifications! At a minimum, our technicians can handle the following telecom / phone systems. From Cabling to New Installations, Maintenance to upgrades and updates, Count on Help Desk Assist to maintain your current system: